What sets you apart from your competitors?

Auto Doc has a special approach to customer service that sets us apart from all of our competitors.  We also have a different special every month and a referral program that is great for our customers.

Where does the most valuable information come from that the technician needs?

From the customer, with the information the customer provides, the tech can troubleshoot and diagnose the problem the best he possibly can.

What information do I need to give the mechanic working on my car or truck?

The customer needs to make the information clear.  You should tell the tech the year, make, model, VIN number, condition, possible cause, when it acts up, any noise associated, if any fluid is leaking, or if anyone has already checked out the problem.

What is a VIN number and why is it important?

A VIN number is a Vehicle Identification Information Number.  In order to locate the correct service information required for a maintenance or service job, the technician must find the VIN number.  The VIN number tells the tech who the manufacturer was, the model, engine, transaxles, and other major components.  The VIN number is located on a plate fastened to the upper left instrument panel area under the windshield.